Transport and installation of terminals
Publiq Systems has been working with Internet terminals for the past 20 years, and has been working with digital signs over the last few years as well. The company sells and supports customer systems at head office, mainly in the fields of banking and retail. Stock management, transportation and installation of the terminals is handled by MTAB.
– We want to devote our time to selling, supporting and managing the maintenance of our terminals, explains Richard Sandén, Head of Operations. His working team at Publiq Systems manages functions and logistics in respect of all the units which Publiq has out on the market. Just over two years ago, Richard executed a new procurement of the company’s transport and installation services.
– Our units consist of various forms of terminal or screen as well as computers, and they often need to be completed before being installed on customer sites. Various forms of suspension attachment have to be secured in some instances. This is why both installation and fitting went to the transport company during the tendering phase.
Trained driver MTAB’s Malmö terminal handles all stock management for Publiq. Two or three new units are rolled out to customers every week. Richard’s team provides notification of all orders by e-mail and then MTAB staff book times for the delivery and installation of the units to take place.
– We have trained the drivers on the installation procedure, explains Richard, and a thorough manual is supplied with every order. When a terminal has been installed or replaced, MTAB’s driver calls one of our engineers, who works with the driver over the phone to set up the terminal, carries out function testing of the terminal and card reader, and checks that the terminal is able to contact our operating server.
– As MTAB’s drivers act as our extended arm and represent Publiq among our customers, it is important for them to act correctly. And we have received a lot of positive feedback, which is really great. Self-service has become common in most areas, and Publiq terminals can be found at banks, chemists and job centres and in the retail trade. These are all places where lots of people are constantly moving around.
Read more: Transport of technical equipment